Workshop times are from 8am to 5pm each day.
Lunch will be from noon to 1pm with several breaks throughout
the day.
Continental breakfast will be available at 8am. The Workshop
will start promptly at 8:30 am.
The workshop will be held at: City
Club at Franklin Square
Casual business attire is appropriate
Program Content
The Role of the Facilitator
Key responsibilities: The do’s and don’ts of facilitation
Differences between a facilitator, facilitative leader,
facilitative consultant, facilitative trainer or facilitative
coach
Content and process: the balancing act
Setting Teams Up for Success: Chartering
When teams work best
Selecting a team project
Establishing a team charter and team map
Problem Solving
Process Improvement
Project Implementation
Contracting between the facilitator and team leader/sponsor
Basic Facilitative Skills
Fifteen and a half skills that support all facilitative
actions
Observing subtle nuances of behaviors
Actively listening to group discussion
Asking good questions
Inviting and Managing Participation
Responding to and reflecting questions back to
the team
Acknowledge input from others
Recording what is being said
Giving helpful feedback
Receiving feedback
Coaching Others
Building and checking for group agreement
Influencing others
Providing just-in-time (JIT) training
Stages of Team Development
Being Present
Intervening gracefully
Team building activities
Building trust
Creating group norms
Acknowledging and appreciating success
Extraordinary Teams
Different types of teams
Ten key characteristics of high performance teams
The three elements all facilitators must balance
Sharing the Wealth through sharing roles and responsibilities
Planning: They Key to a Great Meeting
Identifying the overall team goal, meeting outcomes
and deliverables
Having the right talented people
Scouting the context to avert disaster
Determine team roles to share the work
Set up the meeting room to maximize interaction
Select a decision strategy
Select efficient process tools
Prevent problems from happening in the first place
Build the agenda
Create a Team Memory
Prevention Strategies
Generating Robust Discussion
Tools and techniques to ensure participation by all
Easel charting techniques to capture what's being
said
Organizing information for the group to process
Making Informed Decisions
Eight decision strategies
The importance of a “fallback” strategy
Team dynamics in decision-making
Building Collaborative Consensus
Confirming workable agreements that maximize their
commitment to working together
Intervening Gracefully
Typical problem situations
Escalating interventions
Twenty interventions to keep the team on track
Strategic Moments
Managing Conflict Constructively
Using your facilitation skills to manage conflict
Types of conflict situations
Mediating conflict
Team Troubleshooting
Using objective data to identify symptoms
Team Litmus Test
Identifying root causes of team problems
Five dysfunctions of a team
Maintaining Momentum
Closing the meeting with an action plan and critique
